Case丨Either pay or return the goods, pay first and then load the counter? What should I do if the shipment is overbearing?

As a cross-border e-commerce seller, you have to say a cross-border logistics provider who loves and kills with it. The importance of logistics providers is no less than the effect of white sugar on espresso coffee.

Undoubtedly, a very critical link in the logistics supply chain is to find a high-quality logistics service provider, but this is not an easy task. Seamlessly docked logistics providers will help e-commerce sellers take off. On the contrary, inferior logistics providers will not only delay the time limit, but also cause the goods to be delayed in warehouses, which will lead to a decline in listing, reduced traffic, and overtake by competitors; it also makes you a clone Lack of skills, wasting too much of your energy and unable to concentrate on the product.

Let me share a case of twists and turns, I hope it will be useful for you.

1

On the eve of the May Day holiday, I encountered a particularly worrying U.S. logistics service provider, and some disputes occurred. It was also impossible to reach a consensus because of their different positions.

Before the initial cooperation, I met friend A from the headquarters of the other party's Guangzhou company, and through her introduction, I met the salesperson B of their Shenzhen branch. Because it was the first time to cooperate, my judicial affairs reviewed the qualifications of the other party's company in accordance with the process, and with permission, salesperson B began to follow up with our company.

Later, I pulled our operating colleagues into the QQ group, and salesperson B also pulled their company's customer service and financial colleagues accordingly. Since salesperson B was recommended by a friend I knew, I trusted it more so I asked the operation colleague to confirm the price, and first sent a ticket to try their channels.

Soon, the first shipment of our company was delivered to their Shenzhen warehouse through cargo pull, but after the weight measurement of the warehouse by salesperson B, it was found that two of our shipments were overweight, exceeding 0.1KG and 0.1KG respectively. 0.2KG. The weight limit on their quotation sheet is 22KG, but in fact the Amazon warehouse weight limit is 22.5KG, and the excess weight fee needs to be charged 175 yuan/piece.

Amazon US site requirements: a single box needs to be controlled within 50 pounds, that is, within 22.5KG. If it exceeds 15KG, please affix an overweight label.

2

This data is not in line with our warehouse data. Our warehouse staff are properly packaged and weighed for each piece of goods, but it is not ruled out that it is a weighing error.

I communicated with him whether this overweight fee can be reduced or exempted by 1KG, and the two pieces of goods will be charged at 23KG. Salesperson B may also be very principled. After discussion by both parties, the solution is to agree to unpack and take out several items for each item and limit the weight to 22KG.

Subsequently, another operating colleague of ours sent a second shipment to their warehouse, and we limited the weight of the cargo within the specified range. After salesman B confirmed that he received the goods, he asked their company's customer service to send two bills for the goods, asking for payment first and then arranging the loading.

I firmly disagree, because the logistics companies we cooperate with at least arrange the payment according to the customs clearance of the goods before sending them to the Amazon warehouse.

3

At that time, I was faced with either payment or return, both of which were not easy to operate. It’s not an industry rule to pay first and then load the container. I will definitely not cooperate with this logistics company in the future. Returning goods will cause problems. At that time, it was Labor Day. The risk of out of stock.

I called friend A the first time and communicated with her. The reason she gave me is that their company has a mandatory requirement that new customers must pay before they can arrange shipments, or sign a monthly contract. I argued with her that the salesperson B did not give me a contract before shipment, nor did he specify that the goods can be loaded after the invoice is settled. In addition, compared to the shipping cost, it is impossible to abandon the shipping cost of less than 2000RMB. goods.

After various communications, friend A persuaded salesman B to load and ship us first, and sign the contract later. In fact, I am not blaming Salesman B for doing wrong. Maybe the two sides have different positions. He wants to be a new customer, receive more goods, and worry that the freight will not be collected, so he can only make this request after the goods arrive in the warehouse.

Good credit, open and transparent rules, must be a guarantee for good business, which not only protects the cooperation interests of both parties, but also promotes the positive development of the e-commerce industry.