Interpretation | How cross-border goods reach your hands

Cross-border e-commerce delivery guide for "Double Eleven"

Search for coupons, study the conditions for full discounts, select items in the shopping cart, and pay... The crazy "buying" Double Eleven has just passed. Do you want the cross-border products you ordered to be delivered to you as soon as possible?

So, how do cross-border goods cross the ocean and reach China? What magical "magic" is there to speed up cross-border goods so that they can reach consumers earlier? Next, let’s start the wonderful journey of cross-border commodity import!

How long does it take to receive the goods?

very fast

Most cross-border goods are sold inOnline shopping bonded import modelFor import, goods are imported in batches from overseas to the special customs supervision area or bonded logistics center (type B) in advance. After the consumer places the order, the merchant can start packaging and declare to the customs. After the customs releases, the goods are loaded and delivered out of the area. In terms of shopping experience, There is no obvious difference from buying domestic products, and you will never be asked to wait an extra minute if you are impatient.

3-7 days

Direct purchase importCompared with online shopping bonded import, there are some differences in package logistics. After consumers place an order, merchants ship goods from abroad, arrive at China's customs supervision area through international transportation, declare entry to the customs, and enter the domestic delivery process after completing customs clearance procedures. The entire logistics process generally takes 3-7 days.

How are goods cleared from customs?

According to your shopping situation, the cross-border e-commerce enterprise’s domestic agent (or e-commerce platform enterprise), payment enterprise, and logistics enterprise transmit transaction, payment, and logistics information to the customs respectively (also known as the “three orders information”), and then the Domestic agents of cross-border e-commerce enterprises or their entrusted customs declaration enterprises declare to the customs the "Declaration List of Cross-border E-commerce Retail Imported Goods of the People's Republic of China" (hereinafter referred to as the "Declaration List"). According to the risk model of the customs, different "Declaration Lists" List will flow to different review channels.

How does customs control it?

Supervision

Part of the "Declaration List" will be released directly after being automatically reviewed by the customs system. At the same time, thanks to the use of advanced technologies such as the "Cross-Border Public Distribution Center", even for orders placed from 8pm to 12pm, all parcels sent from the bonded warehouse can be processed on the same day and delivered 24 hours a day, greatly improving Consumer consumption experience.

Check

Part of the "Declaration List" will be transferred to the "manual review" or physical inspection stage. During this process, some consumers will also receive a request from the customs to confirm the relevant transactions. Please rest assured that these are measures taken by the customs to protect the legitimate rights and interests of consumers from being infringed. A warm reminder to cooperate with the customs in providing feedback in a timely manner.

Can I return it?

"Buying" feels good for a while, but what should you do if you find that it doesn't fit and you don't want it after you receive it?

We have also considered these for you in advance. For goods imported through cross-border e-commerce channels, consumers canContact customer service within 30 days from the date of customs release, the domestic agent of the cross-border e-commerce enterprise or the customs declaration enterprise entrusted by it shall apply to the customs for return, as long as the returned goods arrive at the original customs supervision operation site, the original customs special supervision area or the bonded logistics center within 45 days from the date of release by the customs ( Type B) and approved by the customs, the return procedure is completed, the corresponding tax will not be collected, and the consumer's personal annual transaction cumulative amount will be adjusted accordingly.

How about, after the above explanation, do you have a clearer understanding of the cross-border e-commerce commodity import process? With the continuous optimization of customs supervision processes and the continuous advancement of scientific and technological means, customs will be able to cope with the pressure of customs clearance during e-commerce promotions more easily, and the efficiency of parcel customs clearance can be further improved.