Where does the customer's trust in Sunny Worldwide Logistics come from?
Today's logistics service story is told by Besson, whose business cooperation spans all continents and goes to different continental plate, once let us think that his friends and customers are all over the world. Today we will not go far, we will go to Myanmar haha.
Sunny Worldwide Logistics pays more attention to the cargo than the owner, supervises the first-line on-site loading, and provides real-time tracking feedback of the whole node. The division of labor is clear, and the emergency situation is handled properly, and customers are very satisfied with our professionalism and timeliness.
Talking about the Myanmar customer Sandar, she knew that the price of our company was higher than other companies from the beginning of our cooperation, but she still chose our service. Because she said that from our feedback, she saw the professionalism of Sunny Worldwide Logistics, which made her willing to trust us.
Sandar Myanmar is a company dealing in medical devices and supplies. The unit price of the product is high, the transportation requirements are high, and it needs to be delivered to the door in Myanmar.
Our first cooperation was in October 2021, and our company has served customers for more than half a year until now. Every month, we take 2-5 shipments. But nothing is 100% smooth, and the same goes for international shipping. When the goods arrived in Myanmar, 7 boxes of goods were lost in the warehouse due to the mistakes of the local logistics company, and the value of these 7 boxes of goods was nearly 6,000 US dollars.
We immediately told Sandar to let him know about the abnormal situation of the goods, and our overseas business department also actively contacted Myanmar agents to help our customer find the goods.
At the same time, we also inform the customer that if it is lost, we will help the customer apply for compensation, please don't worry.
Thirdly, we update every status of the goods in real time and email to customers, so that customers can rest assured that we are actively looking for goods.
Finally, through our continuous efforts, the goods were found in the warehouse in Yangon, Myanmar, and sent to Sandar.
Fortunately, although this shipment was shocking, it was safe, and the goods were handed over to the customer safely and smoothly.
This transportation is the first time that an abnormal situation has occurred in the process of handling the customer's goods by Sunny Worldwide Logistics. During this period, we and our customer were actively involved, and our customer also recognized our ability to complete it efficiently and well.
In addition to Myanmar, Southeast Asia routes can also be arranged in the Philippines, Thailand, Malaysia, Vietnam and other countries. Fixed loading every week, Yiwu, Guangzhou, Shenzhen can receive goods. The warehouse also makes its own pallets, so you don't have to worry about shipping in peak seasons.
Sunny Worldwide Logistics pays more attention to the cargo than the owner, and real-time tracking feedback of the whole node. In the event of an emergency, an emergency plan would be prepared within 30 minutes, and the risk will be minimized. Not everyone can provide meticulous and perfect services, which also enables customers to see the value of Sunny Worldwide Logistics.